Warranty
Updated on Dec 16, 2024
At Power Plus Fitness, we take pride in the quality and durability of our products and stand firmly behind every item we offer. Our warranty ensures peace of mind for our valued customers in Canada and the United States.
Warranty Coverage
This warranty applies exclusively to the original purchaser of Power Plus Fitness products and covers the following:
- Strength Machine Frame: Lifetime
- Strength Machine Moving Parts: 5 Years
- Upholstery & Attachments: 6 Months
- Cardio Equipment and Workout Bench: 1 Year
- Dumbbells: No warranty
What is Covered
The warranty is valid for defects or failures in:
- Structural components
- Cables and pulleys
- Workmanship defects
This applies when the product is used under normal conditions and maintained properly.
What is Not Covered
The warranty does not cover damage resulting from:
- Misuse, abuse, neglect, or misapplication
- Alterations or improper assembly
- Wear and tear due to regular use
Shipping Damage or Missing Parts
If your product is damaged during shipping or parts are missing, these must be reported to Power Plus Fitness within 7 days of receiving the order. Please send the details to info@powerplusfitness.ca. We will replace the damaged or missing components without any extra cost.
Replacement Policy
Cost of replacement parts will be covered by Power Plus Fitness under warranty. Customer will be responsible for freight charges for sending the replacement parts to customer's address.
Power Plus Fitness may provide reconditioned parts as a replacement of defective or missing part as part of the warranty process.
Post-Warranty Support
After the warranty period, spare parts can still be purchased. Customers will be responsible for the cost of the parts as well as shipping charges.