Return & Refund Policy

Updated on Aug 30, 2025

We value your satisfaction and strive to make your shopping experience seamless.

All merchandise for return must be in new condition, sealed in its original packaging. In order to maintain our low prices, Power Plus Fitness does not accept returns on items that are not sealed in their original packaging.

Please review our return and refund policy to ensure a smooth process.

RETURN ELIGIBILITY

Timeframe: Returns are accepted within 7 days from the date your items are delivered or picked up. Please note that we do not accept returns on items that are not in their original packaging.

Condition:

  • Product should be packed in original factory packaging.
  • Used products are not eligible for return.
  • Returned products must be in new condition, with all original packaging, documentation, parts and accessories included. No exceptions will be given.
  • Once the item is received by our warehouse, our staff will do an inspection. If any part is found missing, damaged or used then refund will not be issued.
  • Customer will be responsible for managing the return shipping and bearing the associated costs. 


FEE AND REFUND DETAILS

Non-Refundable Shipping Fees: The original shipping cost incurred by Power Plus Fitness for delivering the product to the customer is non-refundable. This cost might be higher than what the customer paid as "shipping fee" at the time of placing the order.
Return Shipping Costs: The customer is responsible for covering return shipping costs.
Restocking Fee: A restocking fee of 5% may apply.

Transaction Fees:

  • Credit/Debit card transaction fees (2.9%) are non-refundable.
  • If the order was placed using Affirm or Klarna financing, a fee of 7.9% will be deducted from the refund.


RETURN PROCESS

Request Authorization: A Return Authorization Number (RAN) is required for all returns. Please email info@powerplusfitness.ca to request your RAN.
Prepare the Return: Ensure the product is securely packed in its original condition


ORDER CANCELLATION POLICY

Cancellation Window: Orders can be canceled within 3 hours of being placed.
Non-Refundable Fees: Fees associated with Shopify, Affirm, or Klarna will not be refunded for canceled orders.

 

CLEARANCE SALE ITEM:

Items on clearance sale are for final sale. They are not eligible for return, refund and exchange.